Cost or Confidence? Which controls your decision making?

Cost or Confidence? Which controls your decision making?

Do you know a business owner or employee who would say that the quality of their work is irrelevant? Probably not. How would you answer the question, “How important is the quality of your vendors’ or customers’ performance to the success of your business?” You would probably respond, “It is very important.” Right? Not a highly scientific survey… but an honest one. Quality matters. For everyone. So, and here is the age-old question, what is it about quality that matters? I would suggest, when you throw out all the tried …